Browsing: customer

Hims & Hers, the telehealth company that sells weight-loss drugs and sexual health prescriptions, has confirmed a data breach affecting…

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The…

This isn’t David Park’s first rodeo. The veteran founder and TechCrunch Startup Battlefield alumnus has certainly been battle-tested in the enterprise arena. On this episode of…

The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm…

Cisco says hackers have been exploiting a bug in one of its popular networking products used by large enterprises for…

As AI-powered search tools reshape how businesses are discovered online, India-founded startup Gushwork is helping companies capture customers from platforms…

A security lapse by one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform,…

Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America,…

Sex toy maker Tenga notified customers of a data breach on Friday, according to an email obtained by TechCrunch. In…