Browsing: customer

Airbnb’s core business was letting users book a room or a whole property owned by someone else. In most cases,…

Anthropic is looking to court smaller companies. To that end, the company announced Wednesday the launch of Claude for Small…

Community Bank, which operates in Pennsylvania, Ohio, and West Virginia, disclosed a cybersecurity incident that exposed customers’ names, dates of…

AI evaluation startup Braintrust has urged customers to revoke and replace their API keys after an earlier breach of customer…

Gap Inc. has brought on veteran brand executive Michael Francis as chief customer officer (CCO) of Old Navy and head…

Cloud app hosting giant Vercel this weekend said hackers had breached its internal systems and accessed customer data. Hackers have…

Jeff Bezos’ space company Blue Origin successfully re-used one of its New Glenn rockets for the first time ever on…

Hims & Hers, the telehealth company that sells weight-loss drugs and sexual health prescriptions, has confirmed a data breach affecting…

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The…

This isn’t David Park’s first rodeo. The veteran founder and TechCrunch Startup Battlefield alumnus has certainly been battle-tested in the enterprise arena. On this episode of…

The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm…

Cisco says hackers have been exploiting a bug in one of its popular networking products used by large enterprises for…

As AI-powered search tools reshape how businesses are discovered online, India-founded startup Gushwork is helping companies capture customers from platforms…

A security lapse by one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform,…

Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America,…

Sex toy maker Tenga notified customers of a data breach on Friday, according to an email obtained by TechCrunch. In…