Browsing: customer

Encore AI, a startup that studies companies’ customer interactions to train and deploy AI voice agents that can work alongside…

A 1975 Play-Doh magazine ad pictured a boy named Jeff’s bizarre, lumpy, blue creation—a shape he insisted was “really a…

FanDuel, a sports betting app, is being sued for allegedly using VIP perks to deepen customers’ gambling addictions. According to…

Market research provider Klue, which was hacked earlier this month in a breach that allowed cybercriminals to steal reams of…

Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Formerly known as Intercom,…

Airbnb’s core business was letting users book a room or a whole property owned by someone else. In most cases,…

Anthropic is looking to court smaller companies. To that end, the company announced Wednesday the launch of Claude for Small…

Community Bank, which operates in Pennsylvania, Ohio, and West Virginia, disclosed a cybersecurity incident that exposed customers’ names, dates of…

AI evaluation startup Braintrust has urged customers to revoke and replace their API keys after an earlier breach of customer…

Gap Inc. has brought on veteran brand executive Michael Francis as chief customer officer (CCO) of Old Navy and head…

Cloud app hosting giant Vercel this weekend said hackers had breached its internal systems and accessed customer data. Hackers have…

Jeff Bezos’ space company Blue Origin successfully re-used one of its New Glenn rockets for the first time ever on…

Hims & Hers, the telehealth company that sells weight-loss drugs and sexual health prescriptions, has confirmed a data breach affecting…

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The…

This isn’t David Park’s first rodeo. The veteran founder and TechCrunch Startup Battlefield alumnus has certainly been battle-tested in the enterprise arena. On this episode of…

The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm…